FAQ
Find answers to our most frequently asked questions.
Find answers about our product
PRODUCT & USAGE
How often should I use the Collenix Bio-Collagen Real Deep Mask?
For best results, use 2–3 times per week.
If your skin is very dry or tired, you can safely use it every other day.
Can I use the mask if I have sensitive skin?
Yes. The formula is gentle, alcohol-free, paraben-free, and fragrance-free, making it suitable for sensitive skin.
We use fermented ingredients like Galactomyces that strengthen the skin barrier and reduce irritation.
Should I wash my face after removing the mask?
No.
Massage the remaining serum into your skin until absorbed.
Rinsing removes the active ingredients.
Will it help with fine lines and wrinkles?
Yes — thanks to Adenosine, Niacinamide, and Low-Molecular Collagen, wrinkles appear softer and skin looks firmer over time.
Does it help dull, tired skin?
Yes — Niacinamide + Galactomyces brighten and bring back radiance.
Can I use the mask before makeup?
Yes!
It creates a smooth, hydrated base that helps makeup blend better and last longer.
When will I see results?
Most people see:
- Glow + hydration after 1 use
- Smoother texture and fewer fine lines in 1–2 weeks
- More firmness and even tone after 3–4 weeks
Results improve with consistency.
What makes the collagen in this mask special?
We use Low-Molecular Collagen, which absorbs deeper than regular collagen and helps visibly improve firmness and elasticity.
Does it contain fragrance?
No artificial fragrance.
The scent is natural from the ingredients.
Is the Collenix mask suitable for men too?
Absolutely.
The hydrating and firming benefits work for all skin types.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Collenix, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 60-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
USA: 4–10 business days
EU: 4–10 business days
UK: 4–10 business days
Australia: 6–12 business days
Canada: 7–12 business days
(You can adjust this based on your real delivery times.)
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! If you have any questions, contact us we are ready to help!
Can I change my address after placing an order?
If your order has not shipped yet, yes.
Simply contact our support team and we will update your address instantly.
How can I track my order?
As soon as your order is shipped, you will automatically receive a tracking link by email.
You can follow your package every step of the way.
Will I pay customs?
No — you will not pay any customs fees.
We handle all required taxes, duties, and import processes on our side so your package arrives smoothly.
Your order will be delivered directly to your door with no extra charges.
You pay only the price you see at checkout — nothing more.
What if my product arrives damaged or broken?
If your package arrives damaged, leaking, or not in perfect condition, we will replace it immediately at no cost to you.
Just send us a photo of the issue, and we will arrange a free reshipment or full refund — whichever you prefer.
Beautiful quality and exactly what I was hoping for. When I accidentally entered the wrong shipping address, customer support responded quickly and fixed everything for me. Truly amazing service — thank you, Collenix!
Hannah P. USA.